Privacy Policy

Your Privacy Matters to Us

At Soash Global (operating as Beneindio), we believe fitness is personal. So is your data. We're committed to being transparent about how we collect, use, and protect your information. This Privacy Policy explains our practices in clear, honest language.

Contact Us: hello@beneindio.com

1. Information We Collect

When you visit Beneindio.com or make a purchase, we collect:

Personal Information You Provide:

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment details (processed securely through our payment partners)
  • Account login information (if you create an account)
  • Messages, feedback, or inquiries you send us
  • Strength Stories, testimonials, or photos you submit (with your permission)

Information We Collect Automatically:

  • IP address and device type
  • Browser type and operating system
  • Pages you visit and how long you spend on them
  • Cookies and tracking technologies (see Section 5)
  • Shopping behavior (items viewed, added to cart, purchased)

We collect this information to improve your experience, fulfill your orders, and serve you better.

2. How We Use Your Information

Your data helps us:

Order & Account Management

  • Process, ship, and deliver your order
  • Send order confirmations, shipping updates, and delivery notifications
  • Manage your account and customer service requests

Communication

  • Respond to your questions and support requests
  • Send you transactional emails (order updates, refunds, account changes)
  • Share information about new products, promotions, or community events (only if you've opted in)

Personalization & Improvement

  • Customize your shopping experience based on your preferences
  • Analyze how you use our website to improve our services
  • Test new features and optimize our platform

Strength Stories & Community

  • Feature your testimonials or "Strength Stories" on our website/social media (only with your explicit consent)
  • Build our community of women supporting women
  • Celebrate your progress and invisible strength

Legal & Safety

  • Comply with Indian law and regulations (IT Act 2000, Digital Personal Data Protection Act 2023)
  • Prevent fraud, abuse, or security threats
  • Enforce our Terms of Service

3. Who We Share Your Information With

We will never sell, rent, or trade your personal information to third parties.

However, we share your data with trusted partners who help us serve you:

Payment Processing

  • Razorpay and PayU securely process your payments
  • Your payment details are encrypted and handled according to PCI compliance standards
  • We do not store your full credit card information

Shipping & Delivery

  • Shiprocket (our logistics partner) receives your shipping address to deliver your order
  • Courier partners receive tracking information to fulfill delivery
  • These partners use your data only to deliver your package

Email & Marketing

  • We may use email marketing platforms to send you newsletters or promotions (only if you've opted in)
  • These services help us understand what content resonates with our community

Analytics & Website Improvement

  • We may use analytics tools to understand how you interact with our site
  • This helps us improve features, fix bugs, and create better experiences

Legal Compliance

  • We may disclose information if required by law, court order, or government request

All third-party partners are bound by confidentiality agreements and may only use your information to provide services to us.

4. Your Rights & Choices

You have the right to:

Access Your Data

  • Request a copy of all personal information we hold about you
  • Email us at hello@beneindio.com with "Data Access Request" in the subject line

Correct or Update Your Information

  • Update your account details anytime in your account settings
  • Contact us to correct any inaccurate information

Delete Your Data

  • Request deletion of your personal information (subject to legal obligations)
  • We may retain minimal data for billing, tax, or fraud prevention purposes
  • Email us at hello@beneindio.com with "Data Deletion Request"

Opt Out of Marketing

  • Unsubscribe from promotional emails anytime by clicking the "Unsubscribe" link in any email
  • Contact us directly to opt out of SMS or WhatsApp messages
  • You will still receive transactional emails (order confirmations, shipping updates, etc.)

Control Cookies

  • Manage or disable cookies through your browser settings
  • Note: Disabling cookies may affect some website features

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login information
  • Analyze website traffic and user behavior
  • Personalize your shopping experience
  • Serve targeted ads on social media platforms

Types of Cookies We Use:

  • Essential Cookies: Required for basic site functionality
  • Preference Cookies: Remember your choices (language, account settings)
  • Analytics Cookies: Help us understand how you use our site
  • Marketing Cookies: Enable personalized ads and retargeting

You can manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect website functionality.

6. Data Security

Your security matters to us. We implement:

  • Encryption: Industry-standard SSL/TLS encryption for data transmission
  • Secure Servers: Data stored on protected servers with restricted access
  • Regular Security Updates: We maintain and update our security measures
  • Payment Compliance: Payment processing follows PCI DSS standards
  • Compliance with Indian Law: We follow the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023

However: No method of online transmission or electronic storage is 100% secure. While we implement reasonable security measures, we cannot guarantee complete protection against all security threats.

7. Data Retention

We retain your personal information for:

  • As long as necessary to fulfill the purposes outlined in this policy
  • Account data: Retained while your account is active; deleted upon request after account closure (except where legally required)
  • Order data: Retained for at least 7 years for tax and legal compliance purposes
  • Marketing data: Retained until you opt out
  • Cookies: Generally expire after 1-2 years (varies by type)

8. Strength Stories & User-Generated Content

We celebrate your journey. When you share a "Strength Story," testimonial, or photo with us:

  • You grant us permission to repost your content on our website, social media, and marketing materials (unless you specify otherwise)
  • We'll credit you with your name and context (e.g., "Priya, 28, Operations Manager, Delhi")
  • You maintain ownership of your content and can request removal anytime
  • We won't use your content without consent — if you submit a story, we'll confirm before posting

To submit or withdraw a Strength Story: hello@beneindio.com

9. Communication & Consent

When you provide your contact details (email, phone, WhatsApp):

  • We may contact you about your orders, account, and customer service
  • Marketing communications (newsletters, new products, promotions) — only if you've opted in
  • SMS/WhatsApp: We may send marketing messages unless you opt out
  • Note: Even if your number has DND (Do Not Disturb) activated, we may send transactional messages about your order or account

You can opt out of marketing communications anytime by:

  • Clicking "Unsubscribe" in any email
  • Replying "STOP" to any SMS
  • Contacting us at hello@beneindio.com

10. Third-Party Links

Our website may contain links to third-party websites (social media, partner sites, etc.). We are not responsible for their privacy practices or content. Please review their privacy policies before providing any information.

11. International & EU Data Transfers

If you are located outside India:

  • We primarily operate in India and store data in India
  • By using our site, you consent to the transfer of your data to India for processing
  • If you're in the EU, we comply with GDPR to the extent applicable to our operations

12. Children's Privacy

Beneindio is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn we've inadvertently collected data from a child, we will delete it immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy anytime to reflect changes in our practices, technology, legal requirements, or other factors.

  • Updates posted here: Any changes will be posted on this page with a new "Last Updated" date
  • Effective immediately: Changes become effective upon posting
  • Your responsibility: We encourage you to review this policy periodically

14. Data Protection Under Indian Law

We comply with:

  • Information Technology Act, 2000 — Governs electronic data protection
  • Information Technology Rules, 2011 — Specifies security procedures and sensitive data handling
  • Digital Personal Data Protection Act, 2023 — India's primary data protection law

We implement reasonable security measures as prescribed by these laws and regulations.

15. Force Majeure

We are not liable for loss, damage, or misuse of your data if caused by events beyond our reasonable control, including:

  • Natural disasters, cyberattacks, hacking, or unauthorized access
  • System failures, internet outages, or service provider disruptions
  • War, civil unrest, strikes, or acts of government
  • Any other event beyond our reasonable control

16. Contact Us & Your Privacy Rights

Have questions? Want to exercise your rights? Need help?

📧 Email: hello@beneindio.com
📍 Address:
Soash Global
No. 68 Nimmane 5th Cross, 5th Main
Krishna Layout, Devarachikannahalli
Bangalore 560076, Karnataka, India

What to include in your request:

  • Your name and email address
  • Clear description of your request (access, correction, deletion, opt-out)
  • Any relevant order or account information

We'll respond to your privacy requests within 30 days.

17. Privacy Policy Updates

This Privacy Policy is effective as of September 6, 2026 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately upon posting to the website.

Thank you for trusting Beneindio with your data. Your privacy is our priority.

Soash Global
Operating as Beneindio
Bangalore, India