Shipping policy

Shipping, Returns & Exchanges

At Beneindio, we're committed to getting your fitness gear to you safely and making sure you're completely satisfied with your purchase.

1. Shipping Timeline

We endeavor to deliver your order within 5-6 business days from the date of order confirmation.

Factors That May Affect Delivery:

Your location (remote areas may take longer)
Courier partner availability
Weather conditions
Seasonal demands
Public holidays or courier strikes

We do not guarantee delivery within 5-6 days. This is an estimate based on normal conditions. Delays may occur without liability on our part.

2. Shipping Costs

Free shipping on all orders above ₹499 within India. For smaller orders, shipping is calculated at checkout and shown before you pay
Displayed before purchase — you approve before ordering
Non-refundable unless order is cancelled before shipment

3. Tracking Your Order

Once your order ships:

You receive a shipment notification email with tracking details
Tracking link allows you to monitor delivery in real-time
You can log into your account at www.beneindio.com to view order status

Communication Updates

We send updates via:

📧 Email — Order confirmation, shipment, delivery updates
📱 SMS — Tracking and delivery alerts (if opted in)
💬 WhatsApp — Optional delivery updates (if opted in)
🌐 Website — Order status in your account

4. Delivery Address Accuracy

Please ensure your delivery address is:

✅ Complete and accurate
✅ Includes apartment/building number
✅ Has correct city and postal code
✅ Has active phone number (courier will call)

Cannot Change Address After Shipment

Once shipped, address cannot be changed. Contact our courier partner using the tracking link if you need to redirect delivery.

Incorrect Address = RTO

If delivery fails due to incorrect address:

Package returns to us (RTO)
You'll be notified with options:
- Reship with corrected address (may incur additional shipping)
- Full refund after package is received back
Refund processed within 5-7 working days

5. Upon Delivery - Check Your Package

Inspect Immediately

When your package arrives:

✅ Check package condition
✅ Open and inspect contents
✅ Verify items match your order
✅ Keep original packaging for potential returns

Damaged or Missing Items?

Report within 48 hours by emailing hello@beneindio.com with:

Order number
Clear photos or video of damage/missing items
Description of the issue
Unboxing video (helpful for damage claims)

We'll arrange replacement or refund at no cost.

6. Returns - 14-Day Window

You Have 14 Days to Return

You have 14 days from the date of delivery to initiate a return for any reason.

Product Condition Requirements

Products must be returned in:

Original, unused condition
No signs of wear, damage, or staining
All original packaging and tags intact
No wrinkles, sweat stains, or damage from use

7. How to Start a Return

Email us: hello@beneindio.com
Subject: "Return Request — Order #[Your Order Number]"

Include in your email:

Order number
Reason for return
Your preferred option (refund, exchange, or store credit)
Photos showing product condition (if helpful)

Response time: We'll respond within 2-3 business days.

8. Return Shipping - We Pay

Free Return Shipping

Once your return is approved:

We'll email you a return authorization
We'll send you a prepaid return label
You don't pay anything for return shipping
Drop package at nearest courier office
Track your return using the label

9. Return Timeline

The complete return/refund process typically takes 14-18 days:

Days 1-2: Email approval & pickup scheduling
Days 3-7: Courier pickup and return transit
Days 8-14: Inspection at our facility
Days 15-18: Refund posted to your account

10. Refund Options

Once we receive and inspect your return, choose one:

Option A: Full Refund

100% of purchase price refunded to original payment method
Timeline: 5-7 working days after inspection

Option B: Product Exchange

Exchange for different product, size, or color
Free return & exchange shipping (we pay both ways)
New product shipped once we receive your return

Option C: Store Credit

100% credit toward future purchases
Valid for 1 year from date of issue
Can be used anytime on www.beneindio.com
Can be gifted to a friend

11. Refund Method

Refunds are credited to your original payment method:

Razorpay: Refunded to your Razorpay wallet or bank account
PayU: Refunded to your PayU wallet or bank account
Debit/Credit Card: Refunded to the card used

Processing time: 5-7 working days after refund is processed (your bank may take additional time to reflect).

12. Damaged or Defective Products

Arrived Damaged?

If your product arrived damaged or defective:

Report within 48 hours with photos/video
No questions asked — we'll replace it
Free replacement shipping
We'll email you a prepaid return label

Contact: hello@beneindio.com

13. What Cannot Be Returned

We cannot accept returns for:

❌ Products used or worn (even lightly)
❌ Washed, sweat-stained, or damaged by customer
❌ Missing original packaging or tags
❌ Beyond the 14-day window

14. Shipping Partner

We partner with Shiprocket and affiliated courier services:

Blue Dart, FedEx, Delhivery, Ecom Express, and others

Courier Responsibility

Courier handles delivery service quality
Courier is liable for lost or damaged packages during transit
Report courier issues directly to them via tracking link

15. Communication & Email Filters

We send regular updates via:

📧 Email
💬 WhatsApp (if opted in)
📱 SMS (if opted in)

Keep Your Filters Clear

Please:

✅ Add hello@beneindio.com to contacts
✅ Check spam/junk folders regularly
✅ Enable WhatsApp/SMS notifications if opted in

Note: We're not responsible if you miss updates due to filter settings at your end.

16. Color & Product Variance

Online vs. Physical

Due to differences in:

Monitor/screen calibration
Lighting conditions
Camera settings

...the product color may appear slightly different than online images.

Quality Remains the Same

Product quality, materials, and effectiveness are NOT affected by minor color differences.

17. Product Packaging Updates

We regularly update product packaging to keep pace with changing times. You may receive:

Updated or newer packaging versions
Revised designs or labels
Better containers

The product inside remains the same quality.

18. Customer Support

Email Support Only

All product or order-related queries should be sent to: 📧 hello@beneindio.com or contact@beneindio.com

Why Email?

Email ensures your issue is:

Properly documented
Given adequate attention
Resolved systematically
Kept on record for your protection

Social media is for marketing only — we may see your message but response is slower.

19. Response Time

We typically respond to all inquiries within 2-3 business days (excluding weekends and national holidays).

Delays May Occur During:

Peak seasons or holidays
Courier partner issues
Festival seasons
External dependencies (payment gateway, courier investigation)

20. Contact Information

📧 Email: hello@beneindio.com or contact@beneindio.com
📞 Phone: +91 77109 05855
📍 Address: No. 68 Nimmane 5th Cross, 5th Main, Krishna Layout, Bangalore 560076

21. Disputes & Jurisdiction

All disputes are subject to the laws of India with exclusive jurisdiction in Bangalore, Karnataka courts. See our Terms & Conditions for complete dispute resolution procedures.

Summary

✅ Ship within: 5-6 business days
✅ Return window: 14 days from delivery
✅ Return shipping: FREE (we pay)
✅ Refund options: Full refund, exchange, or store credit
✅ Damaged products: Free replacement within 48 hours
✅ Response time: 2-3 business days

Thank you for choosing Beneindio. We want you to be completely satisfied with your purchase! 💪

Soash Global
Operating as Beneindio
Bangalore, India

Effective: August 06, 2026